Procon de Caraguatatuba provides guidance on Children’s Day shopping – Caraguatatuba City Hall

Children’s Day is well known on October 12, the identical date as Our Lady Aparecida Day, the patron saint of Brazil. Procon of Caraguatatuba City Hall suggests taking some precautions so that purchasing items for teenagers does not flip right into a by no means-ending nightmare.

Procon’s director, Aliex Moreira, gave some tricks to keep away from difficulties throughout this time. “The first suggestion is to fastidiously analysis costs, cost strategies and rates of interest earlier than buying a toy. The shopper can’t be deceived by the pictures printed on the packaging, so all of the details about the toy should be learn so as to facilitate understanding, together with the instruction handbook, which should be in Portuguese”, he explains.

#PratodoSverem: Black Panther dolls, Incredible Hulk dolls and Marvel character volleyballs at a toy store in downtown Caraguatatuba (Photo: Luis Gava/PMC)

Product packaging should include info similar to: beneficial age; Manufacturer identification (title, CNPJ, tackle); Instructions for meeting, use and potential dangers could also be introduced to the kid, when relevant; variety of items; and the safety seal of the National Institute of Metrology, Quality and Technology (INMETRO), indicating that the product has been manufactured based on present technical requirements, with the seal of an accredited group to verify its high quality.

The Director drew consideration to the impact of State Law No. 81.24/1992, which obliges suppliers to maintain on the market unsealed samples of merchandise for shopper evaluation. “When making purchases, dad and mom at all times want invoices, tax coupons or cashier’s tickets. These paperwork shall be wanted if you should train your shopper rights”, he warns.


The Consumer Protection Code (Law No. 8.078/1990) doesn’t present for the alternate of purchases in bodily shops, however some firms alternate the product deliberately or when it’s talked about within the buy observe. “In this case, Procon/SP guides the buyer to inquire and show this proper on the bill or buy coupon. It can be needed to make sure that the product to be bought has a manufacturing facility guarantee, in addition to a licensed service in your municipality for the product. When there isn’t a such manufacturing facility proper, a 3-month authorized assure is assured, the buyer solely must current the bill”, reveals Moreira.

#Pratodosverem: Children’s clothes retailer salespeople showcase garments (Photo: Luis Gava/PMC)

If the product presents a fault or defect, the provider has 30 days from the date of the criticism to treatment it and, if it doesn’t achieve this inside that interval, the shopper is entitled to a refund of the quantity financially rectified. A proportional discount in worth or substitution of one other product of the identical variety and in good situations of use. “Everything that’s declared should be fulfilled by institution. Purchases exterior the commerce (cellphone, at residence, via catalog or web) give the buyer the suitable of seven days to repent from the date of buy or receipt of the product”, he emphasised.

Internet shopping

Aliex Moreira, director of Procon de Caraguatatuba, says the primary guideline for on-line shopping is to at all times entry the corporate’s official web site. “Avoid social media, do not buy from these locations. The individual must confirm that they’ve a bodily tackle and see if the shop delivers the product. This info will be discovered on websites like Reclame Aqui. Also, keep away from paying via PIX or financial institution slips, at all times pay in installments via bank cards”, he recommends.

Morera additionally attracts consideration to scams in digital environments. “Beware of costs which are a lot decrease than market follow, don’t belief and don’t share hyperlinks and data of which you aren’t positive of the supply”, he warns. “Prefer those the place you could have transacted earlier than and every little thing went properly Usually, these registered in digital shops obtain messages with suggestions on promotions and high quality, which might function a parameter for the price range”, he added.

#PraTodosVerem: Stuffed animals at a toy store within the heart of Caraguatatuba (Photo: Luis Gava/PMC)

Also to keep away from traps throughout on-line shopping, Procon de Caraguatatuba has the next suggestions: don’t present information, passwords, codes, and so forth.; Don’t belief affords of assist, items, cash despatched through WhatsApp, social networks, e-mail and hyperlinks; Avoid filling types that aren’t on the official web site; Download functions solely from the official retailer; In case of doubt or issue, discover a member of the family or buddy who may also help; Use antivirus on your pc, pill and smartphone; Always verify the digital tackle of the web site, as a result of there are pretend pages that use massive firm names and create pages with a format much like the unique shops, however the digital tackle of the pretend web site takes a recognized firm title, however a special ending; And search Fundação Procon/SP’s listing of undesirable websites earlier than making a web based buy.

How to complain?

For registering a criticism, the buyer should seem earlier than the physique in individual or via a 3rd occasion with an influence of lawyer. RG, CPF and all documentation related to the declare, similar to invoices, service orders, proof of cost and others must be introduced. Complaints can be made on-line via the Caraguatatuba 156 app or the web site. Currently, Procon has 15 staff.

Caraguatatuba City Hall Procon Public Services Monday via Friday, 8:30 a.m. to 4:30 p.m. The constructing is positioned at Avenida Frei Pacífico Wagner, 908, downtown. More info through cellphone (12) 3897-8282, Caraguatatuba app 156 or web site

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