Hautes-Pyrénées: Deprived of a telephone for 3 weeks, Andrest’s orange customers see red

For three weeks, Andrest’s roughly thirty Orange customers, together with many professionals, have had no telephone or Internet connection. The operator appears to show a deaf ear, with rare interventions as ineffective, not less than for now.

In our column about ten days in the past, pharmacist Fabien from Andrest revealed his connection difficulties. “It was actually problematic, since July 18 we not had telephone and Internet entry, it was not possible to make use of the fee terminals or our units for distant transmission”, he mentioned, “and to crown all of it, final week we have been on obligation.”

Of course, he goes to Orange, the place he’s provided, first, a telephone appointment with a technician, when his line is just not working… Despite his insistence, the operator assures us that every little thing is okay, that the breakdown doesn’t come from them. . “Maybe, however then they supplied me with an air field, a small Wi-Fi field, it really works kind of, we do not have fiber velocity, it disconnects repeatedly and I needed to come at my expense, one on this case to adapt our software program Special technicians… Honestly, it is not critical, we have now skilled memberships, dearer than people, with devoted providers, for instance, 24/24 assist and the duty to restore inside 48 hours ” We are removed from…

At the cafe-bakery, Bernard Mouret and his spouse need to get out of this case rapidly.
NR – Christian Vines

“Oranges don’t assure!”

Same factor for Stephen and Sonya, who run proxies, proper subsequent door. “Since July 18, we have now nothing left, we are able to not settle for fee by bank card, or place our every day orders, that are completed over the Internet or telephone. We contacted Orange, who provided to get an air field. . You obtained it. , we have now to go get it, they do not even transfer! Remember, having them on the cellphone is already a miracle, and when we have now them, they reply that the incident, you are speaking about an incident, taking it. It’s calculated, large deal!”


Proxies have the sensation of being “walked” by Sonya and Stephen, the managers.
NR – Christian Vines

Stephen doesn’t rule out taking authorized motion with others for lack of service. Especially for the reason that air field, which was one way or the other working till then, went away after the ability reduce. “We’ll return and get one other…” The similar frustration with Bernard Mouret and his spouse, who run the village cafe-bakery “Le Miotron”. “We, like our colleagues, do not know what else to do. We put an air field, but it surely works half the time. We can restart Orange, nothing occurs, they ship the ball again to us, inform us it is from the community. It would not come. When we push a little and we get offended, they promise to provide us a low cost on the subscription, however we do not care, to work what we would like! If nonetheless the plaque had lasted two or three days, we might have tailored, But now, it has been three weeks. For now, as a result of we’ve not gotten over it but!”

Delphine Dupuis, supervisor of the inside design firm Castellanos on the entrance to the village, can be affected. Ironically, a large telephone antenna flanks the location. “But it would not work nicely for all this”, he shouts, “we are able to ask Orange, they ship us technicians from their sub-contractors, who examine if our connection to the fiber is right. The drawback is from Orange. Network, however they do not need to admit it. So sure, we have been in a position to get an air field, however we needed to configure it ourselves, in any other case it did not work. However, it really works when it needs to, and it needs to typically. No… But to work, we’d like an web connection and a telephone to speak with our customers, our suppliers.”

At Castellanos, despite temporary solutions to restore internet access we try in vain…

At Castellanos, regardless of momentary options to revive web entry we strive in useless…
NR – Christian Vines

One of his colleagues, apparently on the innovative of expertise and with contacts within the trade, defined: “Everyone passes cash, however the issue truly comes from the orange, it might be a card that’s poorly put in in a cabinet. Vic-en-Bigorre. The similar The breakdown occurred three weeks in the past with the Ibos, it was rapidly repaired, it’s important to put it again within the earlier place. Such a fault, once you plug it in, it may occur, however the issue that orange doesn’t need to guess. And it’s Starting to get critically aggravated, Andrest’s facet…

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