Caraguatatuba Guide to Children’s Day Shopping Procon – Caraguatatuba City Hall

Children’s Day is well known on October 12, the identical date as Our Lady Aparecida Day, the patron saint of Brazil. Procon of Caraguatatuba City Hall suggests taking some precautions so that purchasing presents for youths does not flip right into a unending nightmare.

Procon’s director, Aliex Moreira, gave some suggestions to keep away from difficulties throughout this time. “The first suggestion is to fastidiously analysis costs, cost strategies and rates of interest earlier than buying a toy. The shopper can’t be deceived by the pictures printed on the packaging, so all of the details about the toy should be learn so as to facilitate understanding, together with the instruction handbook, which should be in Portuguese”, he explains.

#PratodoSverem: Black Panther dolls, Incredible Hulk dolls and Marvel character volleyballs at a toy store in downtown Caraguatatuba (Photo: Luis Gava/PMC)

Product packaging should comprise info akin to: advisable age; Manufacturer identification (title, CNPJ, deal with); Instructions for meeting, use and potential dangers could also be offered to the kid, when relevant; variety of items; and the safety seal of the National Institute of Metrology, Quality and Technology (INMETRO), indicating that the product has been manufactured in accordance to present technical requirements, with the seal of an accredited group to test its high quality.

The Director drew consideration to the impact of State Law No. 81.24/1992, which obliges suppliers to preserve on the market unsealed samples of merchandise for shopper evaluation. “When making purchases, dad and mom all the time want invoices, tax coupons or cashier’s tickets. These paperwork will likely be wanted for those who want to train your shopper rights”, he warns.


The Consumer Protection Code (Law No. 8.078/1990) doesn’t present for the alternate of purchases in bodily shops, however some firms alternate the product deliberately or when it’s talked about within the buy observe. “In this case, Procon/SP guides the buyer to inquire and show this proper on the bill or buy coupon. It can be crucial to be sure that the product to be bought has a manufacturing facility guarantee, in addition to a licensed service in your municipality for the product. When there is no such thing as a such manufacturing facility proper, a three-month authorized assure is assured, the buyer solely wants to current the bill”, reveals Moreira.

#Pratodosverem: Children’s clothes retailer salespeople showcase garments (Photo: Luis Gava/PMC)

If the product presents a fault or defect, the provider has 30 days from the date of the criticism to treatment it and, if it doesn’t accomplish that inside that interval, the shopper is entitled to a refund of the quantity financially rectified. A proportional discount in worth or substitution of one other product of the identical variety and in good situations of use. “Everything that’s declared should be fulfilled by institution. Purchases outdoors the commerce (telephone, at house, by way of catalog or web) give the buyer the precise of seven days to repent from the date of buy or receipt of the product”, he emphasised.

Internet procuring

Aliex Moreira, director of Procon de Caraguatatuba, says the primary guideline for on-line procuring is to all the time entry the corporate’s official web site. “Avoid social media, do not buy from these locations. The particular person wants to confirm that they’ve a bodily deal with and see if the shop delivers the product. This info will be discovered on websites like Reclame Aqui. Also, keep away from paying by way of PIX or financial institution slips, all the time pay in installments by way of bank cards”, he recommends.

Morera additionally attracts consideration to scams in digital environments. “Beware of costs which can be a lot decrease than market observe, don’t belief and don’t share hyperlinks and knowledge of which you aren’t positive of the supply”, he warns. “Prefer those the place you’ve transacted earlier than and every part went properly Usually, these registered in digital shops obtain messages with tips about promotions and high quality, which might function a parameter for the price range”, he added.

#PraTodosVerem: Stuffed animals at a toy store within the heart of Caraguatatuba (Photo: Luis Gava/PMC)

Also to keep away from traps throughout on-line procuring, Procon de Caraguatatuba has the next suggestions: don’t present knowledge, passwords, codes, and so on.; Don’t belief gives of assist, presents, cash despatched by way of WhatsApp, social networks, e-mail and hyperlinks; Avoid filling varieties that aren’t on the official web site; Download purposes solely from the official retailer; In case of doubt or issue, discover a member of the family or good friend who can assist; Use antivirus in your laptop, pill and smartphone; Always test the digital deal with of the web site, as a result of there are faux pages that use massive firm names and create pages with a format related to the unique shops, however the digital deal with of the faux web site takes a recognized firm title, however a special ending; And search Fundação Procon/SP’s record of undesirable websites earlier than making a web-based buy.

How to complain?

For registering a criticism, the buyer should seem earlier than the physique in particular person or by way of a 3rd occasion with an influence of lawyer. RG, CPF and all documentation related to the declare, akin to invoices, service orders, proof of cost and others want to be offered. Complaints will also be made on-line by way of the Caraguatatuba 156 app or the web site. Currently, Procon has 15 staff.

Caraguatatuba City Hall Procon Public Services Monday by way of Friday, 8:30 a.m. to 4:30 p.m. The constructing is situated at Avenida Frei Pacífico Wagner, 908, downtown. More info by way of telephone (12) 3897-8282, Caraguatatuba app 156 or web site

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